For Earth for Life

Bilingual Collection Specialist

Markham, ON

Kubota Canada Ltd is currently seeking a full time Bilingual Collection Specialist to join its team in Markham, ON.

Responsibilities and duties:
  • Demonstrate good customer service skills while adhering to company policies and procedures
  • Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards
  • Maintain up-to-date customer contact information in the system
  • Make routine telephone calls, send email or text messages to delinquent customers
  • Secure a payment commitment of past due or outstanding balance and negotiate with the customer to obtain total amount due
  • Work closely with the Legal Credit & Recovery Specialist to ensure timely recovery of repossessions
  • Assist with assignment to bailiff and coordination of repossessions
  • Work with dealers and bailiffs in order to ensure units are recovered and secured
  • Communicate with dealers to assist with collections, repossession, and storage.
  • Review daily report and maintain adequate and comprehensive notes in support of actions taken to secure units

  • University degree or College diploma
  • Bilingual (English/French)
  • Proficient with Microsoft Office (Excel, Outlook, Word) and Windows environment
  • Excellent verbal and written communication
  • Strong interpersonal skills with a winning customer service attitude, professional demeanor and phone etiquette
  • Advanced judgment and problem-solving skills
  • Strong organizational and analytical skills
  • Detailed oriented and troubleshoot account issues
  • Self-motivated with the ability to take initiative and resolve problems independently
  • General understanding of captive finance industry is an asset

Please apply for the position by email to including a cover letter and resume by June 3, 2019. Thank you for your interest in Kubota Canada Ltd.
Please note that only those invited for an interview will be contacted.

Our people are our greatest asset. So when you join the Kubota team, you get comprehensive benefits, a healthy work/life balance, unbeatable company culture and a chance to do good in your community. If you’re looking for a career that inspires you to grow professionally and personally, we want to hear from you. It’s an exciting time to be here.

If you'd like to work with us, send an email to