Accessibility

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is the law that sets out a process for developing, implementing, and enforcing accessibility standards. Accessibility laws and standards help to reduce and remove barriers and make Ontario more inclusive for everyone.

Our policy has been prepared to outline what Kubota is doing to comply with the customer service standard and to describe what our Ontario customers can expect from us. The policy is intended to benefit the full range of people with disabilities. Whether someone has a disability that is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with Kubota.

If the customer service standard is revised or other AODA standards are developed in the future, Kubota Canada Ltd. (KCL) policy will be reviewed and updated as needed. Information about AODA and the accessibility standards is available from the Ontario Ministry for Seniors and Accessibility or by calling the AODA at 416-849-8276 or toll-free at 1-866-515-2025. For people with hearing disabilities please contact them at 416-325-3408 or toll-free at 1-800-268-7095.

Kubota Canada Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

KCL will consider a person’s disability when communicating with them with the end goal being to communicate in an effective way. Where possible and helpful, staff will ask persons with disabilities directly how best to communicate with them.

KCL will ensure that we are prepared to serve customers with various assistive devices that may be used by customers with disabilities while accessing our goods and/or services.

KCL allows and welcomes all forms of assistive devices on our premises. This may include for example, the use of walkers and/or oxygen tanks.

KCL welcomes people with disabilities and their support persons and service animals. Service animals and support persons are permitted to together enter our premises that are open and accessible to third parties and in all situations where a disabled Customer requires the service animal and support person to access KCL goods and services. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

KCL provides facilities and services that are crucial to some persons with disabilities to enable them to use or benefit from our goods or services.

As such, if KCL encounters any disruption to our facilities and services that are in place for persons with disabilities or if our premises cannot be opened to the public for some reason, KCL will ensure the following:

• Give notice of the disruption to the public.
• The notice of disruption will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available.
• As soon as we are aware of the interruption, a notice will be posted in a conspicuous place on our premises and on our website.

KCL ensures that the following persons will receive training about the provision of our goods or services to persons with disabilities:

• Every person who deals with members of the public or other third parties on behalf of KCL, whether the person does so as an employee, agent, volunteer or otherwise.
• Every person who participates in developing KCL’s policies, practices and procedures governing the provision of goods or services to members of the public or other third parties.

The training will include a review of the purposes of the Accessibility for Ontarians with Disabilities Act (AODA), and the requirements of this regulation and instruction about the following matters:

• How to interact and communicate with persons with various types of disability.
• How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.
• How to use equipment or devices that may be available on our premises that may help with the provision of goods or services to a person with a disability.
• What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods or services.

The training will be provided to each person as soon as practicable after he or she is assigned the applicable duties.

Training will also be provided on an ongoing basis in connection with changes to the policies, practices and procedures governing the provision of goods or services to persons with disabilities.

KCL will prepare a document describing its training policy, and the document must include a summary of the contents of the training and details of when the training is to be provided.

KCL will keep records of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided.

All persons who have dealings with KCL and wish to provide feedback regarding the way KCL provides goods and/or services to customers with disabilities can contact the HR department at kcl_g.accessibility@kubota.com.

Inquiries will be responded to within two weeks.

KCL ensures that persons to whom we provide goods or services are aware that our policy and plan documents required by the AODA, are available upon request. The notice will be provided by posting the information in a conspicuous place as follows:

• On our website
• On our bulletin board

If a KCL customer with a disability requests our plan, our staff will provide the information in a format that takes into account the person’s disability. Our staff will work with our customers to find a format that is accessible for them and will be provided in a format agreed to by all parties. For example, our staff may direct our customer to our accessible website or read the content of the document to them aloud.

This document is available in alternative formats upon request at no extra cost. To request an alternative format, please contact:

E-mail: kcl_g.accessibility@kubota.com
Telephone: 905-294-6535 ext.2254